Toyota like other companies run off a digital catalogue they type in a part no it flashes up what it is. they dont have a list where they can just click "ep91,ep82" then click what accessories they do. some people are like that on the phone.. and sometimes it could be in retaliation to the manor your speaking in. if you were being a bit blunt he may have acted the same way.. imature and not very PC(politically correct)... some folk are like that. best advice is to ask aroundn the guys that own these car see what the other guys managed to source.. toyota can be a bit unhelpful at times but yo