wow cheers for all the replys much appreiated! update on this, i used that programe called "malwarebyte" scaned my laptop couple times i was getting 40,60 threats so i deleted them all some could not be deleted but kept scanning and got rid of them all. i tried to do it in safe mode but it start to scan for a couple of seconds then my laptop would just shut down for some reason?? also that programe malwarebyte kept vanishing every time i started my laptop up. now when scanning for threats using malwarebyte it finds none! every thing seems to be ok now.... but i still can not scan norton 360 which is very annoying? any ideas?? still thinking format everything...