fremyjay Posted May 7, 2014 Share Posted May 7, 2014 (edited) So my insurance ender with express insurance nearly a month ago and have been messed around with trying to get my no claims bonus of 5 years, everytime ive rang they have said we have sent it and it must be lost in the post, 3 letters from the same company lost in the post surely not, well my new insurance is going to cancel my insurance due to no proof of no claims, so ive been on the phone now for 2 hours trying to sort this out, finally they say we have got your no claims but they have told us its only 2 years!!! Well i had 4 years when i took out the policy with them last year, so that makes 4 years!!! problem is i no longer have any of my previous no claims as this was sent to them when i took out my policy, what the fuck do i do as now my insurance is going to sky rocket and i have no leg to stand on!!!!! Edited May 15, 2014 by fremyjay Quote Link to post Share on other sites
Rock-Kick-Ass Posted May 7, 2014 Share Posted May 7, 2014 scumbags they are Quote Link to post Share on other sites
fremyjay Posted May 7, 2014 Author Share Posted May 7, 2014 im totally pissed off as there is nothing i can do, how the fuck can they lose 3 years of my no claims when i gave them 4 years last year Quote Link to post Share on other sites
Glanza-Ben Posted May 7, 2014 Share Posted May 7, 2014 Had same problem last week mate, insurance company's are jokers who rob every one blind Quote Link to post Share on other sites
fremyjay Posted May 7, 2014 Author Share Posted May 7, 2014 they are fucking arseholes, never had a problem woth any insurance until now. But too lose 3 years ncb, how on earth do they do that, i will be keeping a copy of everything from now on Quote Link to post Share on other sites
5e colin Posted May 7, 2014 Share Posted May 7, 2014 ??? how did they come up with 2 years you can ask to get your last ncb paper sent back to you from when you started the policy they stil have it and they have to send it back to if not get solisitor involved when he writes to them they will be fast replying and sending to him Quote Link to post Share on other sites
fremyjay Posted May 7, 2014 Author Share Posted May 7, 2014 Yeah i have to wait until tomorrow now as they are closed, if worse comes to worst i know my policy number for my company before that and will ask them as its an online account and they can prove i gave them 4 years, its just a joke nearly a month ive been chasing this company for my no claims , then this.....they are by far the worst company ive ever been with and their hidden charges are a joke too Quote Link to post Share on other sites
Rock-Kick-Ass Posted May 7, 2014 Share Posted May 7, 2014 keep all papers man, my brothers and father and mother all have insurance papers the last 10 years, keep them all Quote Link to post Share on other sites
fremyjay Posted May 8, 2014 Author Share Posted May 8, 2014 I will be now bud I'm just fuming that they treat you like an idiot as soon as your no longer a customer Quote Link to post Share on other sites
Arnold Posted May 8, 2014 Share Posted May 8, 2014 They should have call recordings saying you had 5 years so maybe request those and forward them as supporting evidence to the new insurers.Also check out these guys to make a complaint http://www.financial-ombudsman.org.uk/ Quote Link to post Share on other sites
TimD Posted May 8, 2014 Share Posted May 8, 2014 Speak with the insurer you earned 4 years of NCB with, they will still have record. Quote Link to post Share on other sites
Bristol glanza Posted May 14, 2014 Share Posted May 14, 2014 Use the phase, "I am now going to have to seek legal advise as I can't seem to get an answer from you",.... Works every time Quote Link to post Share on other sites
fremyjay Posted May 15, 2014 Author Share Posted May 15, 2014 Finally i managed to get my old no claims off my other company and they have told me they cant add it on because its with a different car?? wtf they are taking the piss now!! Ive put in an official complaint now as im fed up of talking to them and being fobbed off Quote Link to post Share on other sites
Bristol glanza Posted May 15, 2014 Share Posted May 15, 2014 Sounds like you are being fobbed off, you really need to get intouch with a professional legal insurance advisor, i did it a few years back where the company actually lost my no claims even though i have a letter in writting stating it was still there.after the word legal was used sure enough it was found, weird how that happens. Quote Link to post Share on other sites
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