If you paid through PayPal you can put a dispute in it should take you step by step through it but I paid with credit card so my banks sorting it for me once I send the form off but I would put a dispute in through PayPal ASAP mate because you only get so long to do it and I am giving them the Benefit of the doubt mate but had such little response with questions and requested updates had nothing dude so wouldn't hold your breath been more than polite and patient so covering my own back now you just never no last thinks you wanna do is risk loosing that amount of cash