I personally will NEVER use my Hermes ever, i do ice installations to big night clubs and anything av related so trying to save money on postage used my Hermes to collect some bass speakers for me. They arrived on time but damaged (they had been thrown about causing the magnet to have shifted from it normal position) I opened a claim with my Hermes, sent pictures of damaged package and speaker, never got refund or anything in the form of an apology. My own fault trying to cut costs. I now only use Royal Mail / Parcel force, a bit more expensive but I've the reassurance I'm covered if anything goes wrong. My misses worked for dpd and told me that MyHermes and Yodel have the worst records as unreliable post carriers. They have more complaints and cases of non delivery than any other postal service.