i take it were on about CheshireGlanza here lol?? Personally i dont think there is anybody to blame here, i DO think that the heat wrap should of come off so you can show him the mani for what it is, HOWEVER, he did take it as a SOLD AS SEEN, so in this case i dont think anything else can be done about it. Legal action could be taken, however SOLD AS SEEN is like a contract, once he's paid you thats it, not your responsibility, and if it did go further it would run even more money that he would have to pay out on court costs. The only way to settle it really is for you to chuck him a couple of quid back for a new mani as a good will jesture? Unfortunatly it worked well for you, but he seems to be having issues with it which is very unfortunate as the lad has nothing but bad luck bless him lol. I dont think there is an easy way out for him to be happy, which is a shame.