Is this still going on? Did you pay by credit card? If yes, you are automatically protected under section 75 of the Consumer Credit Act. If you paid by debit card, you are still protected, but need to push a bit more with your bank. You are protected under the fraud act. Go to your local police station, report it and get the following: Constables Badge number Constables Name Crime Reference Number. Once you have the above report it to your bank and state you have been a VOF and they will investigate. Should they come back and say that your not getting the money back, refer your complaint to the Ombudsman. Same with the credit card. The ombudsman is supposed to be non-biased, but they nearly always uphold in the consumers favor.