fordie_glanzaV Posted December 2, 2015 Posted December 2, 2015 Sent a bootlid which was in mint condition and has turned up damaged. Obviously as a seller its my responsabillity now... So anyone have any good suggestions on where to start as I've never had this issue before.. Wanna resolve this best possible way i can..Thanks lewis Quote
morgey Posted December 3, 2015 Posted December 3, 2015 Was there any cover/insurance offered by the shipping company? Yes, you'll need to speak to them to get a claims form. You will probably want pics of before and after for this too.No, you will have to come to an agreement with the buyer on either reimbursing some money so they can get the boot lid fixed or him returning it and you refunding. Some companies exclude items like bonnets etc so check the small print on the companies site to save yourself some time too. Quote
Gainzy Posted December 3, 2015 Posted December 3, 2015 For anyone sending stuff this time of year it makes sense getting best possible coverage it must be crazy for delivery drivers all this online marketing be stressed as fook! Quote
fordie_glanzaV Posted December 3, 2015 Author Posted December 3, 2015 I did pay for cover but just read the small print and as said above dont cover body panels... Bit stupid as its a car part speciallist.. but who use tnt.. who i never been a fan of Wait to here a reply from the buyer along with pictures...Bootlid was wrapped with plenty of cardboard as I've got stacks here at the body shop i work at.So just waiting a reply how they wanna go about it Quote
Dale SR Posted December 3, 2015 Posted December 3, 2015 I've had the same happen with a bootlid. I'll never send any body panel via a courier ever again and I would advise others to do the same. Quote
morgey Posted December 3, 2015 Posted December 3, 2015 I did pay for cover but just read the small print and as said above dont cover body panels... Bit stupid as its a car part speciallist.. but who use tnt.. who i never been a fan of Wait to here a reply from the buyer along with pictures...Bootlid was wrapped with plenty of cardboard as I've got stacks here at the body shop i work at.So just waiting a reply how they wanna go about itThats a shame but they must get loads of damaged panels so sort of understandable, bur it Might be worth dropping them a message anyway if you've got the time. Quote
Rock-Kick-Ass Posted December 3, 2015 Posted December 3, 2015 tnt are wankers , smashed my mates trd spoiler for his jzx100 Quote
fordie_glanzaV Posted December 3, 2015 Author Posted December 3, 2015 After this i thought id check my ducktail ic just purchased.. also snapped in 2.. So im not a happy person atm... 2 cases in a day!!! Quote
Rock-Kick-Ass Posted December 3, 2015 Posted December 3, 2015 After this i thought id check my ducktail ic just purchased.. also snapped in 2..So im not a happy person atm... 2 cases in a day!!! was it just wrapped up , ya not put in box, i go to hardware stores now and get big boxes now on, and wrapped the items , these couriers are cunt fuks and dont give a fuk, Quote
fordie_glanzaV Posted December 3, 2015 Author Posted December 3, 2015 Fairplay the seller of the ducktail.. very well wrapped.. really tight bubble wrap and plenty of cardboard..To open up and find 1 end snapped.Im gutted to say the least... Quote
Rock-Kick-Ass Posted December 3, 2015 Posted December 3, 2015 only way that could have happend is if the dropped very heavy goods on it Quote
aleximport25 Posted December 3, 2015 Posted December 3, 2015 the postal service is shite, the amount of times ive seen a driver throw boxes about is disgusting. im trying to stick with collection/postage unless theres no chance of a breakage. Quote
Bean Posted December 3, 2015 Posted December 3, 2015 I had to claim for a rear diff mount which got lost in the post. Now I always take pics of the item wrapped up and of it in the box just in case I need them. I also send these to the buyer. Quote
morgey Posted December 3, 2015 Posted December 3, 2015 I had to claim for a rear diff mount which got lost in the post. Now I always take pics of the item wrapped up and of it in the box just in case I need them. I also send these to the buyer.I do this with any large items. Anything that goes with a courier ill grab good pics before then wrap up in all sorts of shit just to protect it and then take pics of it before sending just so I've got proof if anything does happen. Quote
Aamir Posted December 3, 2015 Posted December 3, 2015 When I pack FRP products at work I have to wrap them so much that a bloody duck tail will end up looking like a coffin. The amount of times courier have broken our parts in transit to customers is unreal, so now we take no chances and go all out when packaging them. Aamir Quote
Aamir Posted December 3, 2015 Posted December 3, 2015 Unfortunately the chances of you getting reimbursed by the courier are very small . We've had many disputes with them and not had much luck at all.Aamir Quote
fordie_glanzaV Posted December 3, 2015 Author Posted December 3, 2015 Just think i wont send anything again.. lol... I wish i took more pictures.. will do it in future... On the case to the companies now.... Quote
Westley Posted December 3, 2015 Posted December 3, 2015 Just think i wont send anything again.. lol... I wish i took more pictures.. will do it in future... On the case to the companies now....Well at least my bumper came in one piece I can vouch for you being a great seller to deal with! Quote
fordie_glanzaV Posted December 3, 2015 Author Posted December 3, 2015 Cheers buddy much appriciated... Quote
TurboTobz Posted December 4, 2015 Posted December 4, 2015 Saw a yodel van hi top van drifting near me, couldn't get chance to film it but he was totally comitted. Seen it on a local newspaper someone else had video'd a short clip. Now I know why parcels get battered.http://www.kentonline.co.uk/thanet/news/watch-yodel-van-filmed-drifting-47327/ Quote
fordie_glanzaV Posted December 4, 2015 Author Posted December 4, 2015 I seen that video yesterday... Just found out the buyer signed for it in good condition and didnt notify me about the damage in time for me to make a claim..So I've shit right outta luck here.. not happy.. Dont really know where i stand now Quote
fordie_glanzaV Posted December 4, 2015 Author Posted December 4, 2015 I thought that... but tryna keep peace a bit Quote
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