I heard he had shocking service over the years aswell but never used him so couldn't say.
But about the middle of last year I had to chase him up for ages about an order bound for a starlet boy in Finland. Not answering emails or his calls, took me a good while to get the hold of him aswell and then it was still weeks before the stuff arrived.
How can someone have a great reputation and a shite one at the same time lol