from there website Refund Policy * If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us via email within 14 days of delivery * We are happy to refund or exchange the item providing it is returned unused,in its original packaging with all accesories. * If your item develops a fault please notify us via email. * If the fault has developed within 28 days of deliver we will offer a refund, including postage costs or a replacement product once the original product has been returned to the Toyosports ltd team for accessment and verification of the fault. * If the fault develops after 28 days but within the waranty period, normally 3 month unless specified(ex: Turbo 6 month), please contact us via ebay message and we will repair or replace it once the original product has been returned to the Toyosports ltd team for assessment and verification of the fault. * The 3 month warranty starts from the date of the original purchase. *If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded. *Item should be carefully packed and insured for the full purchase price and shipped via a traceable means. * Returned items may take 48 hours to be delivred back to us for assessment if collection is arranged by Toyosports ltd team, please note that it can take 3-5 days for any refund gien back to you Paypa account.