But obviously he hasn't had a problem with them, you've just read what others have said online plus your own bad experience, all company's get bad feedback it happens, parcel2go have messed me about twice with one lost parcel and one which took over 3 weeks to be delivered and then turned up at my house but i've sent over 100 parcels with them and apart from those two occasions they've been good and i bet you if you google them they have all the same bad feedback as any other company