Nope its not. Juat the usb data cable is reading on the laptop and when I go onto the emanage support tool a popup appears saying its not finding the emanage. Ive tried changing all the comports and its the same. Im running 64bit wondows 7 maybe thats the reason im not sure and all my laptop's are windows 7. Tonight im going to setup the jumper settings, plug it to my car and then tey again. Does the interaction light go on when its connected to the laptop?