And they dont make jay look bad tbh. He offered a refund when the item was returned? Thats fair no? Its not like jay is making any money out of the situation is he? He will be the item cost plus shipping out of pocket, the buyer will be a tenner out of pocket. Who has the bigger loss?? Why should jay be an additional tenner down? Some times shit happens. It wasnt intentionally miss sold, its not a scam, and he offered a refund upon retun of the goods??? Check the sale of goods act. Hes done nothing wrong tbh atal.