And there was me thinking Russel Hobbs was a joke name! At the end of the day, neither of you can really comment on the others spelling/grammer. (and that's coming from me!) So, can someone summarise this a little for me/correct me if I'm wrong here? 1) Pigeon ordered some stuff with knocked down postage to be delivered in bulk to a specified dock and then forwarded on from there to the respective customers. 2) A cage had the wrong address on it and ended up going elsewhere. 3) Pigeon tried to complain about the mistake to Russel. 4) Russel mugged it off for a while until a paypal dispute was opened. 5) Russel responded when he saw the dispute but wouldn't return any of the cost of the additional shipping etc caused by the problem. 6) Pigeon tried to get his cash back. 7) Russel attempted blackmail. PayPal refunded the costs? Yay or nay? Feel free to input where necessary!