Idrees Posted July 12, 2012 Share Posted July 12, 2012 Hi guysThis is nothing related to Starlets however I feel I should share the poor service I have had from the guys at Touge Distribution. I emailed them regarding a pair of wings on the 26th April 2012. They sent a quick reply telling me the wings were available and gave me confidence in purchasing them. On 27th April I placed the order and paid an extra £30 for express shipping, bringing the total price to £497. The estimated shipping time was 2-3 weeks and despite emailing them every week, I have had no reply and I'm still without the wings. Today is 12th July and I've not received as much as one reply to an email. A quick Google search showed that I'm not the only one who has had this problem, links below. I just wish I Google'd them before ordering. http://www.gtr.co.uk...bution-com.htmlhttp://www.civinfo.c...stribution.htmlSo there you go guys, stay well away from this company. I am in talks with my bank at the moment with the hope that I can claim my hard earned money back, £500 is a lot of money to be losing!Idrees Quote Link to post Share on other sites
Socks Posted July 12, 2012 Share Posted July 12, 2012 Nothing but big headed douches imo.Funny how quick they are to get in touch when someone prints a turbozilla decal! Quote Link to post Share on other sites
BigMan Posted July 12, 2012 Share Posted July 12, 2012 I ordered stickers and a turbozilla from them before and them came very quick but not sure about proper parts! Quote Link to post Share on other sites
Starbuck Posted July 12, 2012 Share Posted July 12, 2012 Douches Quote Link to post Share on other sites
Josh@TunerLifestyle Posted July 12, 2012 Share Posted July 12, 2012 Dont think hes on about touge automotive, think hes on about touge distrebution laddys! Quote Link to post Share on other sites
pick1 Posted July 12, 2012 Share Posted July 12, 2012 Arse hole just no need for it when u buy something u expect have the confidence of a reputable company that it will arrive Quote Link to post Share on other sites
BigMan Posted July 12, 2012 Share Posted July 12, 2012 Wasn't sure if it was same owners of the firm or not? I think it may be but not sure! Quote Link to post Share on other sites
TrisK Posted July 12, 2012 Share Posted July 12, 2012 (edited) Nothing but big headed douches imo.Funny how quick they are to get in touch when someone prints a turbozilla decal!I ordered stickers and a turbozilla from them before and them came very quick but not sure about proper parts!Different company matethis is about http://tougedistribution.com/ and NOT http://www.touge.co.uk/</p> Edited July 12, 2012 by TrisK Quote Link to post Share on other sites
mattyD Posted July 12, 2012 Share Posted July 12, 2012 well.................thats shit news mate Might be a bit of a long shot, but have you tried to contact the EU side of touge distribution and see if they can do anything for you? Quote Link to post Share on other sites
dazzariley69 Posted July 12, 2012 Share Posted July 12, 2012 thats not on, id be gutted at that sort of money, hope you get your money back or your wings arrive mate Quote Link to post Share on other sites
ryan lang Posted July 12, 2012 Share Posted July 12, 2012 if it was touge automotive id have gone up and acquired about some wings seeing as they are just up the roadstill shitty though Quote Link to post Share on other sites
Socks Posted July 12, 2012 Share Posted July 12, 2012 ah i see, my bad...good idea that, starting a company with pretty much the same name :s Quote Link to post Share on other sites
BigMan Posted July 12, 2012 Share Posted July 12, 2012 Yeah my bad also! Thought it was similar as I've seen something about touge distribution before!Hope it all gets sorted out! Quote Link to post Share on other sites
Idrees Posted July 12, 2012 Author Share Posted July 12, 2012 Yes they are two different companies. Touge Distribution is a massive company and have thousands of parts available on their site. I wonder how many other people are waiting on parts from them. Matty I did order them from Touge Europe as I thought it would be a bit easier to communicate with them. I've emailed all the email addresses I can find via Google and forums they previously traded on but no luck! Quote Link to post Share on other sites
mattyD Posted July 12, 2012 Share Posted July 12, 2012 oh, thats shit luck dude I was having a read through one of the civic forums and I swear they were only answering questions like a couple of weeks ago Quote Link to post Share on other sites
Idrees Posted July 12, 2012 Author Share Posted July 12, 2012 If you come across it please let me know ASAP please. I'll have another Google search to see if I can find it. Quote Link to post Share on other sites
Liam_D Posted July 12, 2012 Share Posted July 12, 2012 My mate Mark Uses Touge Distribution to import his Mx5 parts and hes never had a issue with them, they have always been awesome! Quote Link to post Share on other sites
Amjad Posted July 12, 2012 Share Posted July 12, 2012 Dont think hes on about touge automotive, think hes on about touge distrebution laddys!x2 Quote Link to post Share on other sites
Hou Posted July 12, 2012 Share Posted July 12, 2012 You tried their facepest Iddy? Slag them off on there, might get an answer quickly? Quote Link to post Share on other sites
madmax_926 Posted July 12, 2012 Share Posted July 12, 2012 Seen a couple threads on type r owners today about the same people some ordered something in jan 2011 and is still waiting for parts. Apparently the people who took em over sell parts and don't send em.Good luck with trying get some money back there's a thread with a address for em on tro if wanna send em a parcel full of cat dump or go up there to get some cash back ?? Quote Link to post Share on other sites
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